Email & Retention Manager

Location: Airport City

Reporting to: Direct Sales

Job Description

SodaStream is looking for an experienced Email & Retention expert to join their growing ecommerce team, with the goal of improving results, increasing revenue and helping to grow the fastest growing business within the company. . We’re a startup within SodaStream and we’re building a dream team that will shape and execute the company’s global ecommerce vision. This is truly an amazing and unique opportunity that combines the fast moving nature of startups and the resources of a large and successful global company. The top priority of this role is to increase customer life time value through multi-channel strategies (email, loyalty, SMS & more). You will be responsible for all elements of this channel including lifecycle planning, technical implementation, execution, testing, reporting and optimization.

Job Description:

·        Drive the vision and strategy for our Retention & Email efforts in order to engage customers and deliver business growth

·        Lead advanced segmentation projects in order to deliver a truly personalized marketing program

·        Drive continued optimization and evolution of our channel marketing programs, including lifecycle trigger programs, transnational messaging and large scale campaigns

·        Drive a single view of the customer’s experience and interactions with the company, ensuring that communication is optimized in a holistic and client-centric fashion

·        Drive increased process efficiency that enables the team to maximize impact while minimizing overhead effort

·        Build testing roadmap and work to continually test, iterate and optimize our efforts in order to increase the effectiveness of all channels

·        Set the vision for channel measurement and analytics, ensuring we are appropriately measuring performance and impact and using learnings to inform campaign planning and optimization

·        Proactively optimizes and ensure the health of the channels via regular reviews of KPI/ metrics and channel health checks


·        Proactively optimizes and ensure the health of the channels via regular reviews of KPI/ metrics and channel health checks

·        3+ years of marketing experience including expertise experience in CRM, email marketing and analytics.

·        Ability to develop marketing strategies

·        High proficiency in excel.

·        Strong project and time management capabilities

·        Google analytics expert

·   Native English Speaker/ Mother-tongue Level, both verbal and written

·   Strong copy writing capabilities

·        Team player and highly self-motivated

·   Experience with A/B testing and optimization

·   Basic level of HTML & CSS


·        Previous experience working with or in an e-commerce company.

·        Previous experience with shopify & hubspot

·        Understanding of additional marketing platforms (Google Ads & Facebook)

·        Familiarity with a/b testing platforms like optimize or optimizely

·        Additional European languages an advantage